Effective Date: 16 Sept 2023
This Cancellation Policy ("Policy") outlines the terms and conditions governing the cancellation of services provided by Kepto Fintech Private Limited ("Company," "we," "us," or "our"). By using our services, you agree to comply with and be bound by this Policy. Please read it carefully before making a cancellation request.
1. Cancellation Requests
1.1. All cancellation requests must be submitted through the designated channels provided by the Company. We do not accept cancellations via phone calls or other informal means.
1.2. Cancellation requests must include sufficient details to identify your account or Identity, such as your username, Service number, or account information.
2. Cancellation Period
2.1. The cancellation period begins when you submit your cancellation request and ends when you receive confirmation of the cancellation from the Company.
2.2. The specific cancellation period and associated terms may vary depending on the service or product you have purchased. Please refer to the terms and conditions provided at the time of purchase or on our Website for details.
3. Refunds
3.1. Refund eligibility and the amount of the refund are subject to the terms and conditions of the service or product purchased. Some services may be non-refundable or subject to partial refunds.
3.2. Refunds, when applicable, will be processed using the original payment method. Processing times for refunds may vary and are subject to the policies of the financial institutions involved.
4. Cancellation Fees
4.1. Some services may be subject to cancellation fees or charges. These fees, if applicable, will be clearly stated in the service's terms and conditions or on our Website.
4.2. The Company reserves the right to deduct any applicable cancellation fees from the refund amount.
5. Non-Cancellable Services
5.1. Certain services or products offered by the Company may be non-cancellable, and no refunds will be provided for such services. These non-cancellable services will be clearly identified in the service's terms and conditions or on our Website.
6. Force Majeure
6.1. The Company shall not be liable for any cancellation fees or charges if the cancellation is due to circumstances beyond our control, including but not limited to natural disasters, acts of terrorism, government actions, or other force majeure events.
7. Contact Information
If you have any questions or concerns regarding our Cancellation Policy, please contact us at support@keptofintech.com.
By using our services, you agree to abide by this Cancellation Policy. If you do not agree with any part of this Policy, please refrain from using our services.